Enjoy peace of mind when you buy BionicAIM repair plan

for your home and wheelchair accessible vehicle.

 

Every BionicAIM plan includes full hardware service for the entire duration of your subscription. Repair coverage and extended parts warranties are determined by the plan you select, starting from the moment you subscribe and lasting until the plan is cancelled.

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Priority access to BionicAIM experts — available 8 AM to 8 PM, daily by chat, phone, or visit.

 

The plan

ONE year contract plans.

 

When Coverage Begins and Ends

Coverage begins on the date you purchase the Plan and continues for 12 full months from your subscription start date.

The hardware service and technical support provided under the Plan are in addition to any coverage offered by the manufacturer’s warranty and complimentary support.

All BionicAIM plans are monthly pay plans. By subscribing, you authorize us to keep your payment method—such as a credit card, debit card, or other accepted source (e.g., Visa)—on file to automatically charge in advance of the first day of each month following your initial payment.

If your payment method cannot be charged for any reason and you have not made your monthly payment by the due date, your Plan coverage will be suspended as of that date. BIONIC AIM LLC reserves the right, but is not obligated, to accept late payments and reinstate coverage from the date of payment.

You remain responsible for any unpaid amounts, including charges that exceed the per-repair limit on certain service plans, as outlined in this agreement.

By enrolling in a plan, you agree to all terms and conditions stated herein.

 

What is Covered?

 

Hardware. Refers to the repairable or replaceable components of the accessible device you own

and have subscribed to under a service plan.

 

Technical support. ​During the coverage period, BIONIC AIM LLC will provide access to telephone and web-based technical support. This may include assistance with troubleshooting, diagnostics, and repair. The scope and level of technical support available will depend on the specific service plan you have selected.

 

What is not Covered?

 

Hardware – The Plan does not cover:
(a) Removal or disposal of the Covered Equipment, or provision of temporary equipment while the Covered Equipment is being serviced.
(b) Damage caused by accident, abuse, misuse, liquid damage, fire, earthquake, or other external causes, including operating the Covered Equipment outside the manufacturer’s intended use or unauthorized repairs, upgrades, or modifications performed by anyone other than a representative of BIONIC AIM LLC or Project ADROIT.
(c) Covered Equipment that is lost or stolen.
(d) Cosmetic damage, such as scratches, dents, or broken plastic.
(e) Any additional devices not part of the original equipment manufacturer (OEM) brand, including accessible vehicle manufacturer or dealer brand equipment.

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Technical Support – The Plan does not include:
(a) Support related to your use of or modifications made to the Covered Equipment.
(b) Support for third-party products or their impact on or interaction with the Covered Equipment.

 

How to Obtain Service and Support?

 

You can request hardware service, repairs, or technical support by calling (408) 836-3464 or emailing support@bionicaim.com.

When you call, a BIONIC AIM LLC technical support representative will assist you, may request to use video conferencing, and will collect information about you and the issue you’re experiencing with your device.

 

Service Options

BIONIC AIM LLC provides service through one or more of the following methods:

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(a) Mobile Service (by appointment):
We can visit your location to provide service on-site, going wherever you are when a problem occurs.

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(b) Drive-In Service (by appointment):
Bring your equipment to a BIONIC AIM LLC-owned service store or an authorized network service provider. Service will be performed at that location. Once notified that service is complete, please promptly retrieve your device.

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(c) Do-It-Yourself (DIY) Parts Service (available for specific plans):
DIY parts service allows you to service your own product with parts shipped to you. If a part or device must be returned, BIONIC AIM LLC may require a credit card authorization to secure the retail price and shipping costs until the replaced item is returned as instructed.

• If you cannot provide authorization, service may be unavailable, and we will offer an alternative arrangement.

• Failure to return the replaced item or returning an ineligible item will result in a charge to your credit card.

• If no return is required, replacement parts will be shipped free of charge with instructions for disposal.

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Please note, BIONIC AIM LLC is not responsible for any labor costs you incur during DIY service. For assistance, contact us at (408) 836-3464.

BIONIC AIM LLC reserves the right to modify the method of repair or replacement services provided for your Covered Equipment.

 

eligibility to receive a particular method of service.

Service availability is limited to the options offered within the state where service is requested.
Service options, parts availability, and response times may vary based on the manufacturer.
BionicAIM does not provide international service coverage under any service plan.

 

Your Responsibilities

To receive service or support under the Plan, you agree to:
(a) Provide your Plan ID Number and, if requested, a copy of your Plan’s original proof of purchase;
(b) Describe the symptoms and causes of the issues with your Covered Equipment;
(c) Respond to requests for information, including but not limited to the manufacturer, model, serial number, cycles (if applicable), actions taken before the issue occurred, and steps attempted to resolve it;
(d) Follow all instructions provided by BIONIC AIM LLC.

 

Limitation of Liability

To the maximum extent permitted by applicable law, BIONIC AIM LLC, its employees, and agents shall not be liable to you or any subsequent owner for any indirect or consequential damages. This includes, but is not limited to, loss of data, failure to maintain data confidentiality, loss of business, profits, revenue, or anticipated savings resulting from BIONIC AIM LLC’s obligations under this Plan.

The total liability of BIONIC AIM LLC, its employees, and agents under this Plan shall not exceed the original price paid for the Plan during the last month paid.

BIONIC AIM LLC makes no warranty that (i) it will be able to repair or replace the Covered Equipment, or (ii) the operation of the product will be uninterrupted or error-free.

For consumers in jurisdictions with applicable consumer protection laws, this Plan provides benefits in addition to those rights and remedies. Where liability under such laws may be limited, BIONIC AIM LLC’s liability is limited, at its sole discretion, to repair of the Covered Equipment or provision of the service.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages; therefore, some or all of these limitations may not apply to you.

 

Cancellation

You may cancel this Plan after 12 months from your subscription start date, in compliance with the agreement and to cover any remaining balance.

Before cancellation, you must pay in full any outstanding invoices for maintenance, troubleshooting, or repair services provided during your subscription period.

 

Monthly Pay Plans

To cancel your monthly Pay Plan, you may either:

• Call BIONIC AIM LLC, or

• Send a written cancellation notice to:
  BIONIC AIM LLC Support Team
  457 Porter Ln, San Jose, CA 95127

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Your cancellation request must include a copy of your Plan’s original proof of purchase.

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Refund Policy:
Unless local law states otherwise, refunds are provided as follows:

• (A) If you cancel within seven (7) days of your Plan purchase or monthly payment date and have not received a confirmed service appointment, you will receive a full refund of the last amount paid. (Plans are based on monthly coverage.)

• (B) If you cancel after seven (7) days from purchase/payment, or if you have received any service or repair, you are not eligible for a refund. Your coverage will end on the date you request cancellation.

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Important Notes:

• You may cancel at any time within the first 7 days of your subscription.

• If you have a scheduled appointment or have received technical support or a visit, you are not eligible for a refund.

• If you cancel after receiving service or repair, and local law permits cancellation, you must pay the full invoice amount minus the last month paid before cancellation is complete.

 

BIONIC AIM LLC Cancellation Rights

BIONIC AIM LLC reserves the right to cancel this Plan at any time, for any reason, subject to applicable law and, where required, with reasonable prior written notice.

Unless local law provides otherwise, BIONIC AIM LLC may also cancel this Plan for fraud or material misrepresentation.

Additionally, BIONIC AIM LLC may cancel this Plan if service parts for the Covered Equipment become unavailable, with at least thirty (30) days’ prior written notice.

If cancellation occurs due to parts unavailability, BIONIC AIM LLC’s future obligations under this Plan will be fully terminated.

 

 

Transfer of Plan. NOT AUTHORIZED.

 

General

(a) BIONIC AIM LLC may subcontract or assign the performance of its obligations to third parties but shall remain fully responsible for fulfilling its obligations under this Plan.

(b) BIONIC AIM LLC is not liable for any failures or delays in performance caused by events beyond its reasonable control.

(c) You are not required to perform preventative maintenance on the Covered Equipment to be eligible for service under this Plan.

(d) This Plan is offered and valid only for residents of California or individuals who can provide proof that a California address belongs to a family member, and where service is requested at that address. Persons under the age of majority may not purchase this Plan. This Plan may not be available where prohibited by law.

(e) For quality assurance purposes, BIONIC AIM LLC may record all or part of any calls between you and its representatives.

(f) You agree that any information or data disclosed to BIONIC AIM LLC under this Plan is not confidential or proprietary. Furthermore, you consent to BIONIC AIM LLC collecting and processing your data as necessary to provide service, which may include transferring data to affiliated companies or service providers in countries with potentially less comprehensive data protection laws than your country of residence.

(g) The terms of this Plan, including the original sales receipt and Plan Confirmation, supersede any conflicting or additional terms in purchase orders or other documents, and constitute the entire agreement between you and BIONIC AIM LLC regarding this Plan.

(h) There is no informal dispute settlement process available under this Plan.

(i) For Plans sold in California, “BIONIC AIM LLC” refers to BIONIC AIM LLC, headquartered at 457 Porter Ln, San Jose, CA 95127.

(j) Except where prohibited by law, Plans purchased in the United States are governed by the laws of the State of California.

(k) Support services under this Plan are available in English and Spanish only.

(l) No deductible payment is required for claims made under this Plan.

(m) This Plan will not be cancelled due to pre-existing conditions in the Covered Equipment that are eligible for service under this Plan.